Privacy Policy

Effective Date: 17.04.2026
Last Updated: 21.04.2026

Timberland Motorhomes Ltd ("we", "our", "us") is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.

1. Who We Are

Woodland Motorhomes Ltd trading as Timberland Motorhomes
Timberland Motorhomes, A617 Westbound, Heath, Chesterfield, S44 5SW
sales@timberlandmotorhomes.com
01246854853

2. What Data We Collect

We may collect and process the following types of data:

Information you provide directly

• Name
• Email address
• Phone number
• Vehicle preferences
• Any information submitted via forms (e.g. enquiries, valuation requests, contact forms)

Automatically collected data

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on site
• Referring website
• Interaction behaviour (clicks, scrolls, navigation)

Marketing and communication data

• Preferences for receiving marketing communications
• Responses to campaigns or adverts

3. How We Use Your Data

We use your data to:

• Respond to enquiries and provide requested information
• Process vehicle enquiries and valuation requests
• Improve our website and user experience
• Analyse website performance and user behaviour
• Deliver relevant marketing and advertising
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have opted in (e.g. marketing communications)
• Contract – where processing is necessary to respond to your enquiry
• Legitimate Interests – to improve our services, website, and marketing
• Legal Obligation – where required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyse website performance.

What are cookies?

Cookies are small text files stored on your device when you visit a website.

Types of cookies we use

Essential cookies

Required for the website to function properly.

Analytics cookies

Help us understand how visitors use our website (e.g. Google Analytics or similar tools).

Marketing cookies

Used to track visitors across websites to display relevant advertising.

Managing cookies

You can control and manage cookies through your browser settings.

You may also see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

6. Third-Party Services

We may share your data with trusted third parties, including:

• Website hosting providers
• Analytics providers (e.g. Google Analytics)
• CRM and marketing platforms (e.g. email marketing, lead tracking tools)
• Advertising platforms (e.g. Meta, Google Ads)

These providers only process data on our behalf and are required to protect it.

7. Data Retention

We retain your data only for as long as necessary:

• Enquiry data: up to [X] years
• Marketing data: until you withdraw consent
• Analytics data: anonymised where possible

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Data Security

We implement appropriate technical and organisational measures to protect your data from:

• Unauthorised access
• Loss or misuse
• Disclosure

10. International Data Transfers

Some third-party services may store or process data outside the UK or EEA.

Where this happens, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: sales@timberlandmotorhomes.com
Phone: 01246854853
Address: Timberland Motorhomes, A617 Westbound, Heath, Chesterfield, S44 5SW